‘However, we know we can do better and we’re working hard behind the scenes, upgrading our phone systems and recruiting more people to deliver a better and faster customer experience that we know our customers deserve. We’ve issued more than 4.2million refunds and have dealt with more than 3.3million voucher requests to date. ‘If we cancel a flight we always contact customers to offer a range of options including a full refund. In a statement, BA said: ‘We’re proud that we were the first UK airline to offer customers the flexibility to amend their plans at the beginning of the pandemic, by providing vouchers that they can use up to September 2023. Ryanair, which has had a long-running battle with Which?, did not comment on its findings. ‘BA’s reputation also deservedly took a battering when it took a hard line on refunds for passengers who could not travel because they followed government health guidance.’ The Times, for example, has an audience that sits at about the middle of the left-right spectrum (3.2 on the 0-to-6 scale), but when asked to place the outlet on the same left-right scale, people who have heard of The Times place it farther to the right (at 3.8).Jet2 was top of the table and its record on delivering refunds was the best, according to Which? For most outlets, while their news audiences are near the ideological center, people who have heard of the outlets tend to think they lean slightly more to the right. People who have heard of each outlet, however, tend to place the outlet either farther to the left or farther to the right than the actual ideological position of the outlet’s audience. For each of the news outlets asked about in the survey, the average audience (based on self-reported usage) tends to fall near the ideological center. In general, where the public places an outlet tends to differ from where the average audience actually sits ideologically. The tabloid newspapers the Daily Mail and The Daily Mirror are not included in this analysis, because they did not have a large enough sample of left or right users to analyze. This pattern does not occur for the news channel Sky, which right-aligned and left-aligned news users agree on its placement. For these outlets, news users on either the right or left tend to place them closer to their own ideology. Some 12,000 links to the Mail, and its website MailOnline, will. Content from our partners Along with the other. In the UK, this is true for five outlets asked about: BBC, ITV, The Guardian, The Times and HuffPost. The Daily Mail has been removed as a reliable source on Wikipedia after the news group was deemed generally unreliable. The Sun (3.5), the Daily Star (3.6) and Mail newspapers (4.1) made up the bottom five for impartiality along with Facebook and Twitter (both 3.9). The RAC said the average price of the fuel at UK forecourts dropped from 158.9p to 147. Where users place outlets’ ideologies, on the right and on the leftįor many of the news outlets across the eight countries, people who use an outlet to get news tend to think the outlet is closer to their own left-right ideological position. At last, some good news for drivers Diesel cost falls by a record 12p as prices plummet at Britains pumps. On the question of importance, 39% of those with populist views say the news media are very important for society in the UK, compared with 54% of those with non-populist views. However, the is still a shortage of genuinely systematic reviews of UK newspaper impartiality and accuracy. This pattern holds true in the UK as well: Just 26% of people with populist views say they trust the news media, compared with 43% of those without populist views. Chart of Newspaper Popularity Against Quality 3 massmedia newspapers uknewspapers Version three of this chart (above) takes into account two more sources of information. In general, the differences in these attitudes about the news media are small when comparing between people on the left and right of the ideological spectrum. In most of the countries surveyed, people who hold populist views are less likely to say the news media are important and to trust the news media than people who don’t hold populist views. This includes just 5% who trust the news media a lot. In general, adults in northern European countries – for example, Sweden and Germany – are more likely to say the news media are very important and that they trust the news media, while people in France and Italy are the least likely to say this.Īmong British adults, 43% consider the news media very important to society, but only around a third (32%) say they trust the news media. The sense of importance of and trust in the news media vary considerably by country.
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